Complaints

At BucovinaStore, we are committed to providing you with the highest quality products and service. If something went wrong, we want to hear about it and make it right.

How to File a Complaint

If you are unsatisfied with a product or our service, please contact us using one of the following methods:

Email: info@bucovinastore.com
Subject line: Complaint – [Your Order Number]
Phone: +49 XXX XXXXXXX
Post: Bucovina Store GmbH, [Street Address], [PLZ City], Germany

What to Include in Your Complaint

To help us resolve your issue as quickly as possible, please include:

• Your full name and contact information
• Your order number
• A clear description of the issue
• Photos of the product (if applicable)
• Your preferred resolution (replacement, refund, etc.)

Our Complaint Handling Process

1. Acknowledgment: We will acknowledge receipt of your complaint within 24 business hours.
2. Investigation: Our team will investigate the issue thoroughly.
3. Resolution: We aim to resolve all complaints within 5 business days. For complex cases, we will keep you informed of the progress.
4. Follow-up: After resolution, we may follow up to ensure you are satisfied with the outcome.

EU Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR) for consumers: https://ec.europa.eu/consumers/odr

Consumer Arbitration

Pursuant to § 36 of the German Consumer Dispute Resolution Act (VSBG), we inform you that we are currently not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board. However, we are always willing to find an amicable solution directly with our customers.